Terms of Service
Copyright © Katalis Health (2025). All Rights Reserved.
TL;DR
Terms of Service
1. Who we are and what these Terms cover
Behavioural Health Pty Ltd (trading as Katalis Health) (“Katalis”, “we”, “us”, or “our”) provides access to our digital wellbeing education and support experiences through our website located at https://www.katalis.health (the “Site”) and any related applications, features, content, tools, and services we make available from time to time (collectively, the “Service”).
These Terms of Service (“Terms”) govern your access to and use of the Service. By accessing, browsing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not accept these Terms, you must not access or use the Service.
2. Changes to these Terms
We may change or modify these Terms at any time in our sole discretion. If we do, we will post the updated Terms on the Site and update the “Last updated” date.
Where required by applicable law, we will provide notice of material changes through the Service interface, by email, or by other reasonable means.
Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
3. Not for emergencies; crisis support
DO NOT USE THIS SERVICE FOR EMERGENCY MEDICAL OR MENTAL HEALTH NEEDS. If you are experiencing an emergency, call the emergency number in your country immediately.
If you are thinking about suicide or self-harm, or you believe you or someone else may be in danger, contact local emergency services or a crisis support service in your jurisdiction.
4. The Service is informational and educational only
The Service is designed to provide general well-being information, education, skills practice, and resource navigation. The Service may include AI-enabled features that generate responses, suggestions, or educational guidance.
Katalis does not provide medical, psychological, psychiatric, legal, HR, financial, or other professional advice or services through the Service. The Service is not a substitute for professional advice, diagnosis, treatment, or crisis support.
You understand and agree that:
5. AI features and AI personas (terms of use)
The Service may include AI-enabled features, including AI personas intended for different audiences (collectively, “AI Features”). AI Features are available only within logged-in programs and may vary depending on the program you purchase. For example, a clinician may also purchase an individual-focused program and access the AI persona associated with that program.
5.1 Intended use
AI Features are provided for general education, skills practice, reflection prompts, and resource navigation.
5.2 Not professional advice; no supervision; no emergency use
AI Features are not medical, psychological, psychiatric, legal, HR, financial, or other professional advice.
Without limiting the above:
AI Features are not monitored in real time and must not be used for emergencies or crisis support.
5.3 Your responsibilities when using AI Features
You agree that:
5.4 Prohibited inputs (including client information)
You must not submit, upload, or disclose through AI Features:
5.5 Limitations of AI outputs
You acknowledge and agree that AI outputs:
6. Privacy
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and disclose personal information.
By using the Service, you consent to our collection, use, and disclosure of information as described in our Privacy Policy.
7. Eligibility
You must be able to form a legally binding contract to use the Service.
If you are under the age of 16, you must not use the Service.
If you are 16 or 17, you may use the Service only with the consent and supervision of a parent or legal guardian (unless applicable law provides otherwise).
8. Accounts, registration, and security
Some features may require you to create an account and provide certain information (for example, name and email address).
You agree to:
You are responsible for all activity that occurs under your account.
9. Acceptable use
You agree not to use the Service to:
We may investigate suspected violations and may suspend or terminate access as described below.
10. User content
You may be able to submit content to the Service (including messages, text, files, or other materials) (“User Content”).
You represent and warrant that:
You grant Katalis a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, and display your User Content solely to operate, maintain, improve, and provide the Service, and as otherwise described in our Privacy Policy.
You remain responsible for your User Content.
11. Service content and intellectual property
The Service and all content made available by Katalis (excluding User Content) (“Service Content”) are owned by or licensed to Katalis and are protected by intellectual property laws.
Except as expressly permitted by these Terms, you must not copy, modify, distribute, sell, lease, or create derivative works from the Service or Service Content.
12. Paid subscriptions, bookings, and refunds
Some parts of the Service may be offered on a paid subscription basis or as paid events (including live workshops and coaching groups).
12.1 Pricing and payments
Prices, inclusions, and billing frequency (where applicable) will be shown at the point of purchase. You authorise us (and our payment processors) to charge the applicable fees and taxes.
12.2 Live workshops — cancellation and refunds
Unless required otherwise by applicable law: - No refunds will be provided for live workshops cancelled within 30 days of the scheduled event date.
12.3 Coaching groups — cancellation and refunds
Unless required otherwise by applicable law: - No refunds will be provided for coaching groups once purchased.
12.4 Consumer guarantees
Nothing in these Terms is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded.
13. Third-party services and links
The Service may include links to, or integrations with, third-party services or websites. We do not control and are not responsible for third-party services, including their content, availability, or privacy practices.
Your use of third-party services is at your own risk and may be subject to additional terms.
14. Modifications to the Service
We may modify, suspend, or discontinue the Service (in whole or in part) at any time, temporarily or permanently, with or without notice.
To the maximum extent permitted by law, Katalis will not be liable for any modification, suspension, or discontinuance of the Service.
15. Termination
We may suspend or terminate your access to the Service at any time if we reasonably believe:
You may stop using the Service at any time.
Upon termination, your right to use the Service will cease immediately.
16. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.
Katalis disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, secure, error-free, or that any outputs (including AI-generated outputs) will be accurate, reliable, or suitable for your needs.
17. Limitation of liability
To the maximum extent permitted by law:
Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.
18. Indemnity
You agree to indemnify and hold harmless Katalis and its officers, directors, employees, contractors, and service providers from claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
19. Governing law
These Terms are intended to operate in Australia and are governed by the laws of Australia, with mandatory consumer protections applying as required.
If you access the Service from outside Australia, you are responsible for complying with local laws.
20. Dispute resolution
If you have a concern or dispute, please contact us first so we can try to resolve it informally.
Nothing in this section limits your right to seek assistance from a regulator or to pursue rights under applicable consumer laws.
21. General
These Terms (together with any terms incorporated by reference, including our Privacy Policy) constitute the entire agreement between you and Katalis regarding your use of the Service.
If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.
You may not assign these Terms without our prior written consent. We may assign these Terms as part of a corporate restructure, sale, or transfer of the Service.
22. Contact
Questions about these Terms?
Email: [email protected]
Post: Behavioural Health Pty Ltd, 924 Pacific Highway, Gordon NSW 2072, Australia
Last updated: 16 December 2025